The map below depicts the most recent cities in the United States where Dominion Energy users have reported problems and outages. If you are experiencing problems with Dominion Energy, please submit a report below.
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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Dominion Energy users affected:
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Dominion Energy is a North American power and energy company that supplies electricity in parts of Virginia, North Carolina, and South Carolina and supplies natural gas to parts of Utah, Idaho and Wyoming, West Virginia, Ohio, Pennsylvania, North Carolina, South Carolina, and Georgia. Dominion also has generation facilities in Indiana, Illinois, Connecticut, and Rhode Island.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Washington, D.C., DC | 87 |
| Richmond, VA | 62 |
| Charlotte, NC | 28 |
| Virginia Beach, VA | 24 |
| Roanoke, VA | 23 |
| Norfolk, VA | 23 |
| Philadelphia, PA | 16 |
| Chesapeake, VA | 16 |
| Arlington, VA | 15 |
| Ashburn, VA | 15 |
| Alexandria, VA | 13 |
| Baltimore, MD | 12 |
| Newport News, VA | 11 |
| Fairfax, VA | 10 |
| Oklahoma City, OK | 9 |
| Charlottesville, VA | 8 |
| Birmingham, AL | 8 |
| Williamsburg, VA | 8 |
| Hampton, VA | 7 |
| Fredericksburg, VA | 6 |
| Atlanta, GA | 5 |
| Reston, VA | 5 |
| New Castle, DE | 5 |
| Lynchburg, VA | 5 |
| Glen Allen, VA | 5 |
| Henrico County, VA | 5 |
| Leesburg, VA | 4 |
| Falls Church, VA | 4 |
| Vienna, VA | 4 |
| Hyattsville, MD | 4 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Dominion Energy Issues Reports
Latest outage, problems and issue reports in social media:
US Patriot (@tdhalesmt) reported @DominionEnergy is there another service provider in my local area?Are there any plans on cutting my rates now you made out like a bandit from Fox?
- Jamie Hecker (@Jhecker) reported
@DominionEnergy I'm having trouble updating my Dominion Energy account. I switched to my email for logon, and updated my PW, but it doesn't proceed. I've tried the 'reset password' option a few times, but no followup emails. Can you help?
- Crystal (@cbangelwings) reported
@natashaaa1128 @DominionEnergy @DominionEnergy I can access the customer portal online or register? I tried calling and was on hold for an hour and 26 mins. when the customer service rep answered I reply hello and was hung up on!!!! Called back and estimated wait time is 1 hour and 33 mins.!!
- JBB (@Yankee_Doodle76) reported
@DominionEnergy Outage in Alexandria, VA, but no status on your feed. Any updates? Power has been out almost 90 mins
- ℭ𝔯𝔢𝔴 𖤐 (@xDeadlyFangsx) reported
@DominionEnergy My session timed out so I would need a new online chat link via DM
- Elizabeth Arledge (@e_arledge) reported
@DominionEnergy I can’t get any help logging in to your new system. I can’t get through to anyone and your FAQs aren’t helpful. What do you suggest?
- Roscoe DC (@RoscoeDC) reported
@DominionEnergy any estimate for power returning in zip code 22213? Thanks
- Michael Chang (@Michael9154) reported
@DominionEnergy @DominionEnergy Could I please get some help with this?
- Rosa Martinez (@bookyourself4m1) reported
@DominionEnergy Hello, thank you for replying. Yes,the issue is still on,I can't have access to my account on line. I tried one time payment and didn't have the opcion to pay with a check account and was charging $14+ for online payment. Hope the issue can be fixed ASAP or go back w/old system.
- GrizzlyBear10241929 (@GrizzlyBear1929) reported
@DominionEnergy The generator costs $3 an hour to run when power is out. Credit on the monthly bill would be a good gesture, given the gross instability / high frequencies of interruptions to service.This past year we have spent several hundred dollars on running it.
- Joe Kirk (@RedzoneReads) reported
@DominionEnergy we reached out on 4/10/2023 to Dominion to state our concerns after noticing an excess of over 80kWh that we did not use recorded on our Dominion Energy online account.
- Joe Kirk (@RedzoneReads) reported
@DominionEnergy Some blame was put on the new system that they were migrating to and we were promised that a technician would be sent out. They did not do this. We reached out again multiple times (spending over 16 hours on hold) and were finally advised to wait until
- US Patriot (@tdhalesmt) reported
@DominionEnergy is there another service provider in my local area? If not, are there any plans on cutting my rates now you made out like a bandit from Fox?
- M Long (@MNLOPQRS) reported
@natashaaa1128 @DominionEnergy I am so frustrated and CORPORATE BUSINESS ACCOUNTS with people breathing down my neck needing access NOW! Day after Day 2 hour wait times and no call back during business hours?! Who in the world at DE decided to go “LIVE” with this “new” system which is clearly not ready!!!
- Brian (@bribaker23) reported
@DominionEnergy Enhanced Systems. Enhanced Service.I choose C. None of the Above.
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